MillenniumIT ESP, Sri Lanka’s leading Enterprise Solutions Provider, is proud to yet again add a new partner Infobip, a global cloud communications platform and a leader in omnichannel engagement, into their extensive partner portfolio. Infobip specializes in providing a personalized omnichannel communication experience to the end users by knowing the brands and their customers while employing technologies such as AI insights, communication optimization, automation, and routing management to provide quick, seamless interactions.
Over the years with technological advances, customer preferences, attention spans and even communication modes and means have changed. In partnering with Infobip, MillenniumIT ESP aims to provide easy, full-stack communication, integration, and intelligent automation tools in navigating customer support to better business practices and better yet increase sales and customer experience largely. Infobip’s own chatbot Omnia delivers fast, seamless communication by working on huge volumes of simple queries at a time and making data-driven decisions, allowing agents to take on high priority queries.
Harsha Solanki, Managing Director – India, Bangladesh, Nepal and Sri Lanka, Infobip, said “Every brand is on a digital transformation journey in the post-pandemic era, relying on multiple communication channels to engage and stay connected with their customers. We’re excited to collaborate with MillenniumIT ESP to make it easier for brands to connect and engage with their customers on a large scale. Through this strategic partnership, we will further grow our customer base in Sri Lanka and enable them to stay ahead in the digital-first era by offering their customers with what they need, when they need it, and delivering the right message at the right time on their appropriate and preferred channel. This will significantly elevate a customer’s overall experience and engagement.”
Infobip seeks to simplify the engagement and communication activities between businesses and their customers across the world of communication platforms, whether it is on chat apps such as WhatsApp, Viber, Facebook, Line, or other mediums such as SMS, voice or even email. Their approach to better customer experience and business generation is through cost-effective, easy-to-use tools with a customized service dedicated to enhancing business and customer satisfaction.
“We have come to realize that customer interaction is key for business growth. They want fast and reliable information and feedback without having to spend much time communicating. The technology provided by Infobip facilitates better customer engagement and communication with the use of their automation tools, leading to efficiency and cost-reduction within any organization,” stated Shevan Goonetilleke, Director/CEO, MillenniumIT ESP.
About MillenniumIT ESP
In their 26-year journey, MillenniumIT ESP has strengthened their hold in the IT sector through their delivery of successful innovations and projects in various industries. MillenniumIT ESP (MIT ESP), a complete Enterprise Solutions Provider offers technology solutions and services around Core Infrastructure, Cloud, Cyber Security, Enterprise Applications, Intelligent Automation and Data, Smart Buildings, and Managed Services. The company has a strong presence across a variety of industry sectors including Telecommunications and Media, Banking and Financial Services, Manufacturing and Retail, Government, and Commercial Sector which focuses on Healthcare, Transportation, Hospitality, IT and BPO Companies, and other Conglomerates. Currently, the company is on a growth drive with plans to expand its footprint globally across all sectors. For more information, visit www.mitesp.com.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
- Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
- Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021).
- Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
- Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards