MIT ESP Sri Lanka’s leading enterprise solutions provider recently added Salesforce, the world’s number 1 customer relationship management (CRM) platform, to its extensive partner portfolio.
Salesforce CRM is renowned for bringing companies and customers together; the Salesforce company’s approach in centralizing the ‘customer’ will help businesses to better understand customer needs and assist with customer retention. Salesforce CRM allows all stakeholders to obtain a single view of every customer interaction and simplify the engagement and communication process between a business and its customers more effectively.
As one of the largest Salesforce partners in Sri Lanka, MillenniumIT ESP aims to redefine how enterprises understand and respond to the customer journey. A perfect combination of people and technology, this partnership combines the comprehensive capabilities of Salesforce with the experience of MIT ESP consultants that have spent the past several years helping enterprises convert siloed data into customer intelligence.
From setting a new CRM platform ground up to optimizing existing implementations, MIT ESP’s engagements focus on creating a customer journey that delivers business value.
Commenting on the strategic move, Shevan Goonetilleke, CEO of MIT ESP says, “Helping enterprises become data-driven is in our DNA“. By partnering with Salesforce our consultants are empowered to take the world’s #1 CRM platform to local and international markets to encourage more enterprises to invest in intelligence, which in turn will translate to business growth.
We are excited to be a part of redefining the customer journey across diverse organizations, industries, and regions.”
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