MillenniumIT ESP (MIT ESP) turned 25 in January this year. Having joined the company just a few months prior as CEO, I had the opportunity to reflect on the company’s journey over the past two and a half decades along with the team. It was an inspirational and insightful exercise that highlighted the work done so far in terms of achievements by the MIT ESP team and what it was capable of doing in the future as well. Many transformational, turnkey technology projects had been successfully executed and delivered, changing not only the business landscape of our customers but also, in some instances, positively impacting the technology landscape in Sri Lanka. Over 500 customers across all industry sectors have seen MIT ESP in action through the delivery of an estimated 2,000+ projects, both locally and internationally. The trust and confidence gained has resulted in many customers continuing to work with us, some even for as long as 25 years!
The core that has held everything together to make this happen has been the 1,000+ people who have walked the floors of MIT ESP at some point in their careers. The company currently employs 400+ people with more than 60 people who have served for more than 10 years, and nearly 10 of them for more than 20 years. This is a valuable amount of experience retained in the company, mostly attributed to the culture and environment that the team has cherished and nurtured for decades. This also means that the current team possesses an incredible amount of knowledge and experience gathered from successful projects as well as important lessons from the challenging ones.
MIT ESP is widely known as one of the oldest, largest and premier Systems Integrators in Sri Lanka. However, over the years, with the accumulation of knowledge, skills and experience gained, the company now goes far beyond that of a typical Systems Integrator. This evolution prompted us to take a step back and consider how we Reimagine and Reinvent ourselves, staying true to our tagline which has done just that for our customers for years. We spent several months as a team brainstorming on what we are good at, the knowledge and skills we want to build to be competitive in the future and what is needed for us to be competitive globally as well. Bringing it all together, we felt that we needed to refresh our positioning from being a ‘Systems Integrator’ to a ‘Complete Enterprise Solutions Provider.’ In order to effectively deliver on this positioning, we have repackaged our business and restructured ourselves to ensure we focus on the relevant technologies that make us a Complete Enterprise Solutions Provider.
Expertise in Core Infrastructure has been the mainstay of the company through the experience gained as a Systems Integrator. Our Core Infrastructure unit will continue to ensure our customers are provided with optimum infrastructure solutions at optimal cost and will deliver, deploy and support everything to do with compute, networks, storage, data centers, database, middleware, etc.
We believe all enterprises have an imminent journey to the Cloud and at least a part of their technology solutions will have a heavy reliance on cloud technologies in the future. Our Cloud focus will help customers with their Cloud infrastructure, assessment and migration to the Cloud, integration with Cloud technologies and Cloud providers, and help with managing overall Cloud operations.
Cyber Security is now a key consideration regardless of the nature and extent of the IT footprint of any enterprise. Cybercrime is at its peak with remote technology interactions increasingly taking place and hackers who are continuously scouting for vulnerabilities and opportunities looking to capitalize on ransomware. Our Cyber Security expertise will support enterprises by providing consulting on security architecture, vulnerability assessments and compliance, and also providing solutions that secure endpoints, networks, applications data, etc. Managed security operations also take away the burden and overhead from enterprises of having to continuously monitor and protect their technology operations.
Enterprises are increasingly relying on applications to automate their business operations, reduce rework, increase accuracy, and improve collaboration. Our Enterprise Application focus will take a Cloud First approach to provide enterprises with the optimum technology to achieve these objectives and also provide support to manage and maintain internal applications. We also offer specialized expertise in Banking Technology, including core banking, treasury and other financial technology solutions that have been deployed and supported across many financial institutions over the years.
Capabilities in making technology intelligent has matured significantly making it very much a part of optimizing overall technology solutions. Our Intelligent Automation and Data unit focuses on providing solutions based on Robotic Process Automation (RPA), Artificial Intelligence, Machine Learning, etc. to improve overall productivity and efficiency. We combine our approach to automation with our expertise in IoT and sensors and Data to create a powerful proposition of optimizing enterprise data architecture, correlating data across systems, enabling intelligent automation of workflows, and providing better insights that ensure enterprises are enabled for data-driven decision making.
Technology has had a significant impact on new constructions where buildings, offices and cities are increasingly becoming ‘Smart’. Our focus on Smart Buildings is geared towards setting up the technology infrastructure required to make buildings smart, including structured cabling, access points, telephony, and other sensor-based components. Our expertise also extends into providing building management solutions, parking management, security and surveillance, and other technologies that optimize building operations.
Managed Services bring it all together where our fully fledged Network Operations Center (NOC) and Security Operations Center (SOC) are able to take away operational overhead of managing applications, storage, databases, security, networks or even entire IT operations based on industry best practices and standards while also providing significant cost savings. This is a proven capability with state-of-the-art facilities that remotely manage IT for many global customers.
In order to provide the above capabilities, we continue to leverage our long-standing partnerships with industry leading technology providers – a pool that has now grown to nearly a hundred. Some of the partnerships extend over two decades and have given us the opportunity to elevate our expertise and status to a level second to none in the region, resulting in the capability to deliver best-in-class solutions to our customers. We also combine this with a Customer Success based approach to delivery where we deploy an engagement model that brings in learnings from 25 years of delivering large, complex projects in order to ensure on-time delivery, quality, customer satisfaction, and commercial assurance.
As CEO of MIT ESP, I take this opportunity to thank all customers, partners and our own team for what the company has achieved over the last two and a half decades. We now look forward to supporting our customers in bigger and better ways as a Complete Enterprise Solutions Provider!