A pre-trained conversational model for the financial industry, FinBot focuses on various banking-related customer engagements from savings accounts, loans, leasing, pawning, interest rate, credit cards, internet banking, general FAQs, and integrations to core banking and credit card applications.
FinBot identifies banking customers’ needs and provides them quick and relevant responses, with minimum human interaction.
Provision of 24*7 real-time customer response via digital channels.
Provision of immediate information.
Up to 10-15 pre-trained banking language models and integrations.
Implementation carried out within 1-2 weeks.
Automation of repetitive customer engagements, with minimum human intervention.
Reduction of repetitive customer calls by 10-15%.
Improved customer experience by providing quick information and resolutions, automation of repetitive activities for customer-facing agents and gaining unforeseen insights with language understanding capabilities and customer predictive models.
FinBot provides pre-trained banking language modes, 24*7 real-time customer response capability via digital channels, integration to core banking applications, and analytics with dashboards on conversational engagements.
FinBot is recognized as a preferred solution on the Microsoft Marketplace and it is Microsoft co-sell ready containing pre-trained models for banking and financial institutions.