MillenniumIT ESP partners with global leader in omnichannel communication Infobip

MillenniumIT ESP partners with global leader in omnichannel communication Infobip

MillenniumIT ESP, Sri Lanka’s leading Enterprise Solutions Provider, is proud to yet again add a new partner Infobip, a global cloud communications platform and a leader in omnichannel engagement, into their extensive partner portfolio. Infobip specializes in providing a personalized omnichannel communication experience to the end users by knowing the brands and their customers while employing technologies such as AI insights, communication optimization, automation, and routing management to provide quick, seamless interactions.

Over the years with technological advances, customer preferences, attention spans and even communication modes and means have changed. In partnering with Infobip, MillenniumIT ESP aims to provide easy, full-stack communication, integration, and intelligent automation tools in navigating customer support to better business practices and better yet increase sales and customer experience largely. Infobip’s own chatbot Omnia delivers fast, seamless communication by working on huge volumes of simple queries at a time and making data-driven decisions, allowing agents to take on high priority queries.

Harsha Solanki, Managing Director – India, Bangladesh, Nepal and Sri Lanka, Infobip, said “Every brand is on a digital transformation journey in the post-pandemic era, relying on multiple communication channels to engage and stay connected with their customers. We’re excited to collaborate with MillenniumIT ESP to make it easier for brands to connect and engage with their customers on a large scale. Through this strategic partnership, we will further grow our customer base in Sri Lanka and enable them to stay ahead in the digital-first era by offering their customers with what they need, when they need it, and delivering the right message at the right time on their appropriate and preferred channel. This will significantly elevate a customer’s overall experience and engagement.”

Infobip seeks to simplify the engagement and communication activities between businesses and their customers across the world of communication platforms, whether it is on chat apps such as WhatsApp, Viber, Facebook, Line, or other mediums such as SMS, voice or even email. Their approach to better customer experience and business generation is through cost-effective, easy-to-use tools with a customized service dedicated to enhancing business and customer satisfaction.

“We have come to realize that customer interaction is key for business growth. They want fast and reliable information and feedback without having to spend much time communicating. The technology provided by Infobip facilitates better customer engagement and communication with the use of their automation tools, leading to efficiency and cost-reduction within any organization,” stated Shevan Goonetilleke, Director/CEO, MillenniumIT ESP.

 About MillenniumIT ESP

In their 26-year journey, MillenniumIT ESP has strengthened their hold in the IT sector through their delivery of successful innovations and projects in various industries. MillenniumIT ESP (MIT ESP), a complete Enterprise Solutions Provider offers technology solutions and services around Core Infrastructure, Cloud, Cyber Security, Enterprise Applications, Intelligent Automation and Data, Smart Buildings, and Managed Services. The company has a strong presence across a variety of industry sectors including Telecommunications and Media, Banking and Financial Services, Manufacturing and Retail, Government, and Commercial Sector which focuses on Healthcare, Transportation, Hospitality, IT and BPO Companies, and other Conglomerates. Currently, the company is on a growth drive with plans to expand its footprint globally across all sectors. For more information, visit www.mitesp.com.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021).
  • Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
  • Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

THE PERFECT FIT: The CIO-CFO relationship

THE PERFECT FIT: The CIO-CFO relationship

A company’s management strives for synergistic value creation yet, working together doesn’t come easy: it requires constant effort and mutual understanding.

When considering a Chief Information Officer (CIO) and a Chief Finance Officer (CFO), the former is known to look at an innovative outlook and the latter is expected to look at a realistic one.

Imagine this: A CIO comes up with an innovative digital solution to address company’s problems. It’s seamless in integration, superior in quality, faultless in performance, rich in detail and simply, perfect. Still, when the financial approval is sought, the CFO may reject it because it’s too costly, too over-the-top and seems to be a mountain of a solution when the requirement is a molehill. Sounds familiar?

CIOs sometimes struggle to communicate the ROI of IT projects, as well as priorities, costs, commitments, and cash flows. Still, their knowledge and experience of technological solutions and their network of technology partners are priceless. CFOs often consider IT as an expensive budget item and therefore look to cut any cost they deem unnecessary.

Most CIOs are aspirational in their thinking; they seek the perfect solution and look at the future. CFOs, on the other hand, stand by the principle of “earn the right to spend” and place priority on ROI which can often be overlooked or oversimplified by CIOs.

This clash in philosophy often results in grudges, preconceived biases and ultimately, blocking the pathways for the company’s progress in the digital world.

Working to make the CFO-CIO relationship work

There are several strategies to weave a mutually beneficial CFO-CIO relationship into the fabric of organizational success.

1. Communicate effectively 

Communications don’t just mean exchanging words but also understanding personalities, respecting perceptions and accepting attitudes.

2. Mutually sharing organizational objectives and strategies

CFOs have good visibility into their organization’s objectives and key metrics, which could be shared with CIOs to develop technological contributions in achieving them since they have a good understanding of the organization’s IT potential.

Similarly, CIOs have a good vision of the technological landscape of the industry, which could be shared with CFOs to understand the true potential of the organization and show the pathway of achieving the objectives.  This level of mutual sharing will help inculcate finance and technology into business solutions from the initial stages, resulting in more strategic solutions over tactical fixes.

3. Create efficient and automated processes 

In many organizations, finance teams are still overwhelmed with manual tasks. Legacy systems – or simply MS Excel worksheets – are still favored over ERP systems and other advanced processes.

This traditional mindset has normalized slow speeds in organizational accounting, which sometimes justify why many companies release last month’s results in the middle of the following month!

The criticality of data-based solutions is still a novelty in many companies, hindering progress and resulting in slower and thereby less effective decision-making.

A good relationship between CFO and CIO will help instill better and more efficient processes while managing and overcoming resistance to change. With two teams working in tandem towards the unified objective of efficiency, legacy systems and manual workloads can be replaced by digitally advanced solutions that create a competitive edge. More importantly, when Finance and IT work together with mutual trust and confidence in each other, process automation can be achieved seamlessly and at a fraction of the time it will otherwise take.

4. Use of technology to enable insights 

Data is the currency of success.

Both CFOs and CIOs carry a gamut of data that can be used in analytics and insight generation to drive business performance. When shared, these sets of data become a treasure trove of information.

Having the right data at the right time is crucial for business success. So, nurturing a good relationship with a team that has the data you need is a simple formula for success.

CIOs and CFOs working together to orchestrate data across the organization generates critical business insights that drive strategic responses.

 5. Technology that brings strong ROI

CFOs always want to see higher ROI from IT investments while CIOs might struggle to prioritize projects that bring tangible business outcomes and higher ROI. Therefore, collaboration is essential whenever an investment decision is required.

When seeking approval for an investment, many IT teams find it challenging to talk to finance teams since they focus on qualitative factors while the other seeks quantitative angles. This results in a clash and subsequent rejection. Yet if both teams can compile a joint business proposal, getting Board approval becomes easy and mutual.

While there are many industry-specific use cases, the following are some generic data analytics use cases that affect revenue and cost, directly or indirectly.

The future of the IT and Finance relationship

For too long, we’ve seen companies having divided fronts in terms of its IT and finance functions. However, with organizations increasingly focusing on holistic business operations and unified direction, moving away from siloed and functional mindsets is crucial.

Collaboration, coordination and communication with mutual respect and trust – that’s the formula CIOs and CFOs must brew to create the perfect fit, with common objectives, to make the organization ready for next digital transformation.

Dinuka Perera
Chief Financial Officer / Vice President – Finance and Supply Chain

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