Unlock the Power of Business Agility via Cloud – Part 2

Unlock the Power of Business Agility via Cloud – Part 2

In the last article (Part 1) we focused on what agility is and why cloud can be an accelerator of agility. The fundamental nature of the public cloud can be levied to increase momentum in the operational process at any scale, in any business. More companies are now starting to herald cloud as a catalyst of innovation and digital transformation, especially due to its ability to support speedy product development with limitless on-demand scalability.

In this section, we focus on how to leverage the actual potential of the cloud.

Agility is part and parcel of cloud

In 2014, HBR Analytic Services conducted a survey titled “Business Agility in Cloud.” The results showed that 71% of companies have implemented cloud to reduced complexities in IT and business process management. Cost, quicker DevOps and DevTests, and minimized risk are the obvious benefits of cloud. Yet strategic goals like becoming the market leader, adopting an innovative culture, instilling continuous R&D, and inculcating an engaged and productive workforce are now the primary reasons companies are looking at when adopting cloud.

Let’s deep dive into 5 ways how the above are delivered through cloud.

1. Multi-Cloud Orchestration – Why limit to one when you can unleash your potential using different Cloud Service Providers?

Yes, the push for enterprise agility is strong but there is also parallel effort for applications which require specialized, fit-for-purpose infrastructure. Avoid vendor lock-in while focusing on cost-performance ratio. For example, you may use AWS spot instances to secure compute capacity at the lowest price, but you also have the option of using low priority VMs on Azure or preemptible instances on GCP to get the best price when spot instances become expensive. With the emergence of Artificial Intelligence (AI) and Machine Learning, engineers focus on leveraging large farms of GPUs for data crunching and, therefore, are actively looking at SaaS offerings that can be deployed on different public cloud environments. Standardization is what makes applications and data to be portable and accessible across the cloud.

2. Hybridization – Keep your finance team happy.

Research by VMware and EMC found out hybrid cloud can lower your typical infrastructure cost to as low as 25%. Hybrid clouds offer lower IT spending through virtualization and consolidation, optimized workload sourcing and provisioning, and better throughput in application development and maintenance processes.

Economic benefit of hybrid cloud (Source: VMware).

In Sri Lanka, hybrid cloud deployments are primarily seen in regulated environments like government organizations and the Banking, Financial Services and Insurance (BFSI) sector. This is not only due to rigorous regulatory frameworks around data security and compliance, but also due to massive investments in legacy environments within the data center. With hybrid environments, the inherent benefits of cloud such as scalability, elasticity and availability, are accessible. So, why stop at the gates of legacy datacenters?

3. Understand the Economics – Give your shareholders a good night’s sleep.

During the beginning of the cloud era, it made sense for the IT department to be the gatekeeper and develop its own understanding and measurement of the technology infrastructure and related financials. However, many IT departments today do not know the cost of tech for specific applications or line-of-business usage. This is not possible to undertake in an ecosystem of heterogeneous silos of technology. Cloud technology dictates that IT departments must grow to be better informed and answerable for knowing actual costs, allocation models, correct chargebacks, and other relevant aspects.

4. Cloud and Data – Unlimited storage unfolds a love story like no other.

Data has been growing in an unprecedented manner. While the majority are unstructured, some are unsolicited as well. Businesses have understood the impact of data-driven decisions and the need for utilizing analytics to process these insurmountable sources. Be it a lift-and-shift of a traditional Big Data platform or a modernization of on-prem ERP/ SAP HANA, cloud provides flexibility for your data strategy. Also, maintaining large data pools in cloud has become an effective solution as the cost of maintaining a data lake is becoming cheaper with virtually infinite storage capacity. Also, spot instances in AWS/ Azure (preemptible in GCP) comes with huge savings which is a great perk for data modeling.

5. Focus on Strategizing and Innovating – Leverage the core benefits of cloud.

Cloud allows companies to increase the pace of product development and marketing. In a traditional in-house IT environment, procuring new resources and infrastructure just for testing and development causes delays in monetizing the business; this can also become counterproductive if the resources are too expensive or if the product fails in the market. But on-demand/pay-per-use will eliminate risk and saves time. Plus, OpEx based cost models replace initial up-front costs. Faster upgrades to software, high availability, easy scalability and elasticity, and access to vendor marketplaces for quality-tested software are other unique propositions of public cloud.

Untapped potential of cloud

Cloud has enormous features but its benefits will not automatically appear just because your organization has adopted it. Cloud requires a “well defined, value-oriented strategy and coordinated execution by IT and Businesses” (McKinsey Quarterly, Feb 2021). Simple lift-and-shift of workloads from on-premises to cloud without a cloud adoption framework will miss out on autoscaling and performance management while increasing the cost due to over-provided assets. Also, the business operating model must be cloud-ready and be built for and integrated with the product development life cycle.

Untapped economic potential of cloud from three focus areas Rejuvenate, Innovate and Pioneer (Source: McKinsey Global research).

Let’s see the example of therapeutics company and vaccine manufacturer Moderna Inc. and how cloud-enabled them to deliver the drug in just 42 days, after the initial sequencing of the COVID-19 virus. The original article from HBR can be found here and you will appreciate how a well-defined cloud-based business model cuts across all the corners of an organization.

The drug designing R&D platform is a proprietary web app that used scalable compute and storage infrastructure. The lab used well-integrated cloud-based data-warehousing service to receive insights from other experiments running simultaneously. With details centrally placed, scientists could easily analyze large amounts of protein structures and rapidly design the vaccine. The ability to harness limitless compute power instantly with a pay-per-use pricing model helped in expediting product development cycles without burning time and cash.  Cloud also helped Moderna Inc. to be up to date with compliance and regulatory frameworks, using concepts such as Infrastructure as a Code (IaC), Governance as a Code, and Security as a Code. Automating these ‘Cloud best practices’ not only reduces manual labor, but also brings in visibility through one-click audit reports.    

Your focus as a CxO (or if your career growth will take you there eventually)

As a CxO you already would know what cloud can bring to the table. Yet there can be hesitations in adoption which makes the transition slow, especially if managers have cold feet regarding security, latency, cost, and architecture redesign. These can be counteracted, and, on many occasions, cloud has proven to be the best fit for these problems.

“From now, many future business leaders will be determined by how well they embrace the cloud.”

   CTO
CIO, CTO and CISO (Chief Information Security Officer) are front-lining now and give their utmost during the pandemic to support the continuity of the business. There is no other time such as now to focus on digitizing the distribution/supply chain channels and holistically accelerating your digital strategy. As we saw in Part 1 of this article series, cloud is no longer just a tool to host workloads online or rent out compute power. Defining the expectation of cloud migration too narrowly (for example, hosting new applications) will not capture the real essence of the cloud, as there is no consideration of the company as a whole.

To start off, one can:

  • Picture every single aspect of the business processes and domains in which cloud adoption can bring in efficiency and increase revenue, by looking at how cloud and its surrounding technologies can rip apart the silos in business initiatives.
  • Focus not only on selecting the correct technology but also on sourcing methods that must be aligned with corporate policies to mitigate risks.
   

   CEO
As cited by McKinsey in a February 2021 article, research on 705 public cloud users by AWS and independent third-party (OmnicomGroup and Known) shows that highly matured cloud adopters stand out from their peers on the below four aspects:

  1. They are early adopters of disruptive technologies.
  2. They aggressively focus on innovating.
  3. They view technology as a competitive advantage and an enabler for launching new businesses.   
  4. They pursue excellence in knowledge and skills sets by having catered roles and career progression for cloud experts, while building tailored programs to improve cloud-specific skills.

The role of a CEO is critical as they only can channel different roles like HR Officer, CFO and CTO. The organization’s cloud strategy needs a collective effort and there is no one better than a CEO to orchestrate it because:

  • Moving to cloud needs investment via sustainable financing.
  • Collaborative top management involvement is needed to create a suitable operating model to facilitate business and technology.
  • Talent planning is crucial to attract and retain specialized tech skills.
  • It is imperative to bring in the organizational cultural practice to enhance a cloud-focused operating model and improve employee commitment to sustain overall value.

On the highway to cloud

  • Cloud is no longer used to host apps on the internet; we must move away from our traditional thinking patterns and start creating a business case centering cloud.
  • The agility all companies are wishing for now comes with technology adoption. Cloud is the highway to take you closer to it.
  • To reap the real benefits of cloud, a well-defined business-technology-based operating model must be devised to holistically capture the essence of the company across all functions.
  • CxOs must collaborate to create the cloud strategy and focus on selecting and sourcing correct tech tools, acquiring sustainable funding, and creating a culture with best practices to thrive in the cloud.
  • Lastly but importantly, cloud and its technologies change ever so rapidly. Hence, we should always be receptive to change and be open for learning.
Tharinya Sellathurai
Engineer – Cloud Technologies
MillenniumIT ESP

Unlock the Power of Business Agility via Cloud – Part 1

Unlock the Power of Business Agility via Cloud – Part 1

Cloud, from its inception as a server network service, has grown to be a business integrator and now a business innovator. In the first segment of this two-part article, we discuss why businesses should focus on being agile, citing industry-use cases, and how well cloud can create a dynamic and flexible IT culture.

Cloud has evolved and so have businesses

Cloud has moved from being a ‘nice-to-have’ technology to an essential piece of IT infrastructure for any and every organization. Just within the last decade, it has progressively evolved not just to be an infrastructure service, but an enabler of businesses. Now, it is becoming the centerpiece of corporates, holistically integrating into every aspect.

Cloud is everywhere and it’s empowering everything: Amazon Web Services (AWS) has over 200 fully featured services; Google Cloud (GCP) thrives on its unique cloud offerings centered on Big Data and AI modeling tools. These testify that compute, storage, network, and database services aren’t the only benefits of cloud.

“Cloud is not just for hosting apps on the web”

Cloud has evolved, so has the need for adopting it. When companies outline their business plan for public cloud migration, they typically focus on cost reductions and efficiency. Questions are always in line with “How much CapEx and OpEx can I cut?”  Comparisons are made to understand savings from hardware, licenses and human labor to name a few. Yes, cost and convenience were the main market drivers for cloud but business priorities have drastically changed now. Thus, shouldn’t we too start asking different questions now?

COVID-19 didn’t just drive us into remote working; it changed the way we consume products. Consumers are demanding better services that are quick, efficient, easy to use, and customized. If businesses don’t keep up to their users’ pace, they will fail. In today’s saturated market, consumers have zero cost when switching from your service to a competitor’s. Hence, time to market is key and so are functional and stable product releases with continuous uptime.    

 

What is business agility?

Agility, Balance and Coordination

To keep up with the exponential advancements in consumer technology and the surge in digitalization adoption, businesses need to focus on being agile.

What does this mean? Business agility is the ability of an organization to be flexible and adaptive to the changing market conditions and take quick responses in a cost-efficient manner. For organizations to appear agile, they must be a powerhouse in innovation, learning and R&D. An effective top-down approach in capturing ideas, testing, deploying and/or scraping projects and knowledge sharing is needed. These companies should also balance speed and stability across organizational processes.

“Agility is quickly adapting to market conditions and not getting lost in the competition.”

McKinsey & Company identified benefits of business agility as:

  • Faster revenue growth
  • Prolonged reduction in costs
  • Effective management of threats and reputational risks

A survey conducted for VMware® by independent market-research firm AbsolutData from over 600 respondents, has found that extremely agile companies outperform others in:

  • Recognizing shifts in customer trends/demand
  • Launching new products or functionalities
  • Managing the execution of programs and scaling resources in order to meet demand

How cloud enables business agility 

Agility brings dynamism which in turn enables organizations to approach markets and operational changes routinely. Continuous testing, greenfield deployments and rapidly engaging new distribution channels are part and parcel of seizing potential opportunities quickly. Cloud computing models are ideal for this purpose due to the ease in provisioning and scaling workloads and pay-per-use models. Cloud also embraces organizational agility by supporting mobility, collaborative communications and real-time feedback loops with continuous data insights. 

“If your R&D strategy is to fail fast and fail cheap; then cloud is your fast track.”

In a cloud computing context, agility is the ability to rapidly develop, test and launch applications that deliver business growth. Cloud enables data driven insights allowing you to focus on strategizing your unique value proposition, instead of focusing on provisioning and maintaining the infrastructure.

“Variety for business is more valuable than cost savings.”

The primary reason for leveraging cloud in this era shouldn’t necessarily be a monetary benefit, even though it can be a catalyst. With cloud supporting flexibility and scalability, the thinking mindset of cloud-economics must go beyond Total Cost of Ownership (TCO). Therefore, a new set of questions should follow; “How will cloud improve my revenue or the competitiveness of my business?”

The hype around cloud is waning with more industry-use cases and facts on what it can deliver to both IT and business. Trailblazing CTOs first think about business transformation and then how technology will enable it. Now the real talk among CXOs is how cloud helps them create a tighter connection between IT agility and business agility. 

Industry stats and use cases

The same survey referred above reveals that business and IT leaders believe that infrastructure and technology are the key drivers of agility. In non-agile companies there is a fundamental disconnect, where the IT department cites money and skills as the problem while non-technical partners focus on the lack of infrastructure and tech to support business demands. Nevertheless, 63% of respondents say,
Cloud can make the entire organization more business agile, with flexible architecture to support changes and be responsive.”

“Companies with enterprise-wide cloud deployments are 300% more likely to achieve business agility much better than its competition.” – VMware® survey results

Survey results by VMware on the role of cloud in business agility.

The public cloud is a wake-up call because of the on-demand, low-cost, self-service computing power with appealing rate cards, and customer-focused service level agreements (SLAs). Businesses must now evaluate a range of cloud options, including public, private and hybrid models, each with its own set of cost reductions.

Cloud for banking
Banks are forced to adopt technology due to increased pressure from tech-native start-ups providing convenience and control to the users. Retail banks seek to grow their customer bases and revenue by delivering new mobile services faster to the market. Cloud technology provides swift use of a compliant, secure and regulated test and development environment to provide production apps for end-users on any device, at any time and from any location.

Cloud for health
The health sector is one of the industries that rapidly underwent digitalization and digitization within the past year. Internationally, hospitals are moving towards Electronic Health Records (EHR) to improve patient engagement and continuously track the clinical care and record keep for safety. Healthcare companies benefit from cloud computing by receiving on-demand and cost-effective distribution of records to any hospital in any location, with improved patient data dependability, resilience, and security.

Cloud for governments
Governments, public sector and even schools are highly regulated with stringent cost structures which are mandated. Cloud computing delivers a dynamic, secure and compliant alternative, significantly reducing the time it takes to supply technology solutions.

Cloud for retail and manufacturing
Retail and manufacturing industries deal with insurmountable data from inventory to customer behavioral details. Therefore, cloud is vital to store these details but also to analyze and manage them to gain needed visibility about the business. Leveraging data, retailers can understand the customer buying behavior, trends, brand interaction and then use advanced modeling tools for predictive insights and automation. Cloud with its dependable security and dynamic scalability of workloads, large data can be safely stored and SaaS AI and ML tools can be instantly utilized from the cloud service provider’s marketplace.


Cloud = Constant change

Cloud and its technologies are constantly changing; new and newer tools are being introduced by cloud providers constantly. When the core technology evolves, so does our journey with it. Thus, the key strategy here is to be open and constantly revisit our approach when adopting cloud.

If your interest is piqued by reading up the above information on cloud, its elements and applications and now you want to know more, don’t fret. The part 2 segment of this discussion will focus on the features of cloud to create business agility, visualizing the real organizational potential (elaborated with the use case of vaccine manufacturer Moderna Inc. as cited by HBR), and lastly on the actions CEOs and CIOs should collaboratively take to strategize for the future aligning with the cloud. Stay tuned for next week’s release!

 

Tharinya Sellathurai
Engineer – Cloud Technologies
MillenniumIT ESP

MillenniumIT ESP Partners with Pure Storage to Deliver a Modern Data Experience to Customers

MillenniumIT ESP Partners with Pure Storage to Deliver a Modern Data Experience to Customers

Colombo, Sri Lanka: MillenniumIT ESP – leading Enterprise Solutions Provider – announced it became a certified member of the Pure Storage Partner Program and will now provide Pure Storage’s All-flash Enterprise Storage solutions to its customers in Sri Lanka. This also includes Pure Storage’s Private and Hybrid Cloud-based solutions and Multi-cloud Data Service Platform solutions. Through its storage technology and services, Pure Storage delivers a Modern Data Experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds. MillenniumIT ESP and Pure Storage together help customers put data to use while reducing the complexity and expense of managing the infrastructure behind it.

“MillenniumIT ESP is a standout solutions provider with extensive experience and an excellent reputation in storage, virtual and data center infrastructure as well as cloud-based technologies,” said Jithesh Chembil, Head of Channels, India & SAARC, Pure Storage. “We are delighted that they have joined our network of valued partners. Strong partners like MillenniumIT ESP help us empower organizations to innovate by providing a dynamic, cloud-based storage experience that is flexible, on-demand, and delivered as code.”

The Pure Partner Program is designed to educate, support, reward, and empower partners ensuring partners always have what they need to deliver Pure Storage’s portfolio of solutions. With a best-in-class incentive framework, customized training programs, technical resources, digital marketing tools, and more, Pure Storage partners can drive faster, smarter and more innovative business, helping customers achieve results that were previously unimaginable.

“This partnership with Pure Storage, a leader in the Gartner Magic Quadrant for Primary Storage for seven years in a row, will enable us to add substantial value to our customers in Sri Lanka through the provision of superior, agile and expert storage solutions. Fast and reliable services are of utmost importance to MillenniumIT ESP and thus we look forward to a rewarding business relationship with Pure Storage to continue offering the best for our clientele,” commented Shevan Goonetilleke, Director/CEO, MillenniumIT ESP.

MillenniumIT ESP (MIT ESP) is a complete Enterprise Solutions Provider with a proven track record of serving global customers for over 25 years. The company provides technology solutions and services around Core Infrastructure, Cloud, Cyber Security, Enterprise Applications, Intelligent Automation and Data, Smart Buildings, and Managed Services. MIT ESP has a strong presence across a variety of industry sectors including Telecommunications and Media, Banking and Financial Services, Manufacturing and Retail, Government, and Commercial Sector which focuses on Healthcare, Transportation, Hospitality, IT and BPO Companies, and other Conglomerates. Currently, the company is on a growth drive with plans to expand its footprint globally across all sectors. For more information, visit www.mitesp.com.